Terms and Conditions of Shipping

The following Terms and Conditions of Shipping are part of the Terms and Conditions of Sale, and together with the Terms and Conditions of Use and the Privacy Policy, govern the shipping and delivery of items (also the “Products”) purchased by you on shopthestory.it (also the “Seller”).

Please read these Terms and Conditions of Shipping carefully before ordering any Product. Request for further information can be sent to the email address info@shopthestory.it. If you need any further assistance, go to shopthestory.it to find informations on orders, shipping, refunds and how to return Products purchased on shopthestory.it, a registration form, tips and other informations about the services provided by shopthestory.it.

The Seller ships the Products by applying to the total amount of the purchase the following flat shipping rates:

Shipment will be made within five (5) working days from order reception and payment. The Seller takes this time to check and prepare the Product for the shipping. Please also note that orders submitted after 17:00 will be processed starting from the following working day.

Once the Product has been collected by the carrier we will immediately send you an email with the tracking number, so you can check the status of delivery at any time on the carrier’s website. Shipments cannot be delivered to PO boxes or postal codes.

Shipments are delivered to the address specified by you on the order form.

In case of any objection to the delivery of the shipment, we shall contact you in order to provide the carrier with written instructions on how to handle the goods, and in particular shall specify whether: (a) the carrier is requested to make another attempt; (b) the carrier is requested to return the shipment to us; (c) the carrier is requested to carry the shipment/goods to another address.

All the costs arising from the carrying out of the customs operations, including taxes, duties, customs fines, storage costs or any other expenses incurred due to the customs activities carried out, shall be charged to you by the carrier. Should you fail to pay said amounts, the Seller shall have to do so.

Any additional cost charged to the Seller by the carrier, such as customs fees, stowage costs, return costs for non-delivery, etc., will be charged to you by the Seller, under penalty of cancellation of the delivery and withdrawal from sale by the Seller with consequent return of the Product to the Seller by the carrier or, if the delivery had already been carried out, an injunction to return the Product to the Seller at your expense. In the latter case, upon receipt, the returned Product will be carefully examined. If the Product is found to comply with the original condition, the Seller will refund the amount paid by you, withholding the additional costs incurred.

As far as possible customs duties on imported goods are concerned, applied by countries that are not part of the European Union, it is your responsibility, if you live in one of these countries, to contact the local custom office about the amount of these charges before sending the order form. In any case, the purchase can be considered completed only upon payment of these charges to the carrier, which will retain the Product until payment is made.